Shipping & Returns
SHIPPING POLICY
DOMESTIC SHIPPING
-
Domestic continental shipping is free with all purchases.
-
Orders normally ship within 2-3 business days from the time the order is placed.
-
Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
-
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages.
How can we personally assist with delayed shipments?
-
Due to overwhelming demand on USPS, in some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending. We have spoken to USPS staff personally and have been told, in the interest of moving packages along faster, some facilities forego scanning.
-
We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. UPS has been more diligent in communicating when an item is delayed which we are grateful for.
-
If you are concerned that your package may be lost, please email us directly to troubleshoot. We will do our best to try to help you.
Return & Exchange Policy
Did your order arrive with one or more damaged products?
We want to make it right! Please take a photo of the damaged product and send our Customer Service team an email at VitaCandleCo@gmail.com, or complete our “Contact Us” form via the Chat within 7 days of delivery. Upon receiving your email, we will be in contact to help you resolve the issue to the best of our ability.
Did your order arrive with the wrong items?
We apologize for the inconvenience. If the items you received do not match the items you ordered, please complete our “Contact Us” form via the chat or reach out via email at VitaCandleCo@gmail.com to let us know about the issue. One of our customer service team members will be more than happy to assist you in correcting your order.